Technical process leadership / Berlin area
Turning critical operations into controlled outcomes.
I turn high-pressure, regulated operations into clear systems, accountable decisions, and reliable delivery.
Tyler Cassar / Technical Process Manager
services+contact@tylercassar.com / linkedin.com/in/tyler-cassar / www.tylercassar.com
Current signalTechnical Process ManagerComeOn Group · Since 2024
02 Operating scope
What I bring to the room
Calm systems for high-pressure work.
Incident command
Assessing business impact, setting priority, structuring escalation, and keeping stakeholders aligned through critical events.
- Incident response
- Escalation design
- Stakeholder communication
Atlassian ecosystems
Owning the lifecycle of Jira, Confluence, and Jira Service Management across governance, automation, permissions, and adoption.
- Organisation administration
- Service management
- Rovo enablement
Regulated delivery
Converting complex requirements into user stories, wireframes, flowcharts, and delivery-ready documentation.
- Technical compliance
- Market entry support
- Product requirements
03 Selected systems
Anonymised case studies
Operational problems, made governable.
Three internal platforms that show how I move from process ambiguity to a working, controlled system. Details are intentionally anonymised.
System 01Incident Management Platform
Incident operations / Regulated environment
A shared incident record that supports action, review, and accountability.
- Context
- Incident information was fragmented across operational channels, making readiness, ownership, and executive review difficult to assess consistently.
- Intervention
- Designed a governed lifecycle around structured reporting, priority assessment, stakeholder updates, auditability, Slack-assisted workflows, and management reporting.
- Outcome
- A clearer operating picture from initial report through post-incident review, with stronger data quality and less dependence on individual memory.
- My role
- Process owner, product lead, workflow designer, technical translator, and delivery coordinator.
- 01Capture
- 02Assess
- 03Coordinate
- 04Learn
System 02Release Coordination Platform
Atlassian platform / Cross-team delivery
One coordination layer for releases that share dates, systems, and risk.
- Context
- Teams needed a common view of release timing, component dependencies, ownership, freeze constraints, and compliance without replacing Jira as the source of truth.
- Intervention
- Shaped a Jira-native coordination platform with daily queues, component sequencing, freeze governance, project-level workflows, Slack coordination, and reviewable reporting.
- Outcome
- Release decisions became visible in one operating model, with clearer sequencing, safer automation boundaries, and better cross-team readiness.
- My role
- Product owner, Atlassian solution designer, control designer, delivery lead, and operational tester.
- 01Prepare
- 02Sequence
- 03Govern
- 04Release
System 03People Operations Dashboard
Jira Service Management / Sensitive workflows
Role-scoped people operations without exposing more than each decision needs.
- Context
- Employee requests, approvals, operational queues, and service visibility needed a coherent working surface while protecting confidential and restricted information.
- Intervention
- Defined capability-based access, scoped request views, native approval stages, controlled field projections, SLA signals, and fail-closed behavior for uncertain authorization.
- Outcome
- A quieter operational workspace where employees, approvers, specialists, and administrators can each act within an explicit information boundary.
- My role
- Workflow analyst, access-model designer, product partner, governance lead, and acceptance reviewer.
- 01Request
- 02Route
- 03Decide
- 04Deliver
04 Experience
Career trajectory
From the front line to the operating system.
2024 to now
ComeOn Group
Technical Process Manager
Owns incident response processes and supports an Atlassian estate serving 650 users. Leads a team of two Technical Project Managers coordinating company-wide technical delivery.
2021 to 2024
ComeOn Group
Technical Compliance Analyst
Translated regulatory requirements across Denmark, the Netherlands, Germany, Malta, and Ontario into actionable product documentation and delivery support.
2019 to 2021
LV BET
Fraud Specialist
Investigated bonus abuse and affiliate fraud, flagged high-risk accounts, documented cases and procedures, and collaborated across affiliate, casino, sportsbook, payments, and risk teams.
2018 to 2019
LV BET
Customer support, payments & fraud leadership
Led customer support operations while taking on acting management and payments and fraud team leadership. Managed quality, training, KPIs, chargebacks, complaints, AML guidance, and GDPR procedures.
2018
LV BET
Payments & Fraud Analyst
Monitored transaction risk, detected fraudulent patterns and bonus abuse, managed KYC verification, processed withdrawals, and supported responsible gambling prevention.
2017 to 2018
Nexus Gaming Intelligence
Customer Experience Agent
Supported two casino brands across phone, chat, and email, handled VIP and responsible gaming escalations, and created crisis scripts aligned with UKGC and MGA requirements.
2016 to 2017
Betfair
Customer Experience Agent
Supported sportsbook, exchange, casino, and poker customers, guided newer agents as second-line support, and contributed to responsible gaming integration after the Paddy Power Betfair merger.
Team recognition / 2019
Part of the LV BET support team recognised by CasinoMeister for Best Customer Service.
05 Curriculum vitae
Full professional record
The concise version is ready for the room.
Technical process management, compliance delivery, incident leadership, Atlassian administration, fraud prevention, and customer operations.
Download CV